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Did you know you’re already leveraging artificial intelligence in your business operations even if you don’t realize it? In my recent video, I share how you can start using AI within Business Central today, without installing any new apps, without opening your checkbook, and without being an AI expert. YouTube A lot of business leaders assume AI is this massive, futuristic project: large budgets, cutting-edge tools, decades of training needed. But the reality?

When working in Microsoft Dynamics 365 Business Central, one of the most common areas of confusion is the difference between Inventory, Non-Inventory, and Service item types on the Item Card, and how those differ from Service Items in the Service Management module.

I literally am obsessed with GPT-5. I ask it everything troubleshooting errors to what are deepfakes to when is the next season of Real Housewives of New York City. I even name it Chet to feel like family 😳 Now, it is now rolling out in Microsoft 365 Copilot—and yes, that means smarter, more thoughtful AI in all your favorite productivity tools. So I am tickled pink.

When it comes to managing work in Microsoft Dynamics 365 Business Central (BC), one of the first decisions you’ll need to make is whether to run it through a Project or a Sales Order.

I’ve been in the ERP and systems space since 2005. Like many people in this field, I didn’t plan to land here—it just kind of happened. My first foray into enterprise software was with a DOS-based system (yes, really), and the company I was with at the time wanted something more modern, more integrated.

Supply chain challenges aren’t new—but the last few years have definitely made them feel louder. I've personally worked with a lot of manufacturers trying to get better visibility and control over what’s coming in, what’s going out, and how to keep production moving when the ground keeps shifting.

I’ve been in the manufacturing world since I was 23 — which, if you ask anyone who knew me then, meant I looked about 16 and was walking shop floors very pregnant in 2008. Back then, manufacturing was brand new to me.

One of the questions I get a lot—especially from companies doing equipment installs, field work, or custom servicing—is: “Can we use the Projects module for Service?” To be fair, Projects is traditionally seen as a manufacturing or project management tool, while Service is purpose-built for repairs, maintenance, and break/fix calls. But here’s the thing: not all service work fits neatly into that break/fix model.

Let’s be honest—warehousing in Business Central isn’t hard, but it can be confusing. Especially when you’re not sure whether to stick with a basic setup or dive into all the bells and whistles of advanced warehouse features. If you’re like most companies I work with, you’re trying to find that sweet spot: just enough structure to keep things organized without making your warehouse team hate their life.

Back in 2018, I got asked to speak at a user group event. I felt proud—like I was stepping into a new chapter. I’d made it. I was excited, nervous, and ready to share what I knew. That is… until I missed my flight. What followed were a few tearful calls to the organizer, my boss, and a last-minute schedule change. But I made it. I delivered my first session on what was then called Microsoft Dynamics NAV—specifically on RapidStart—and I was instantly hooked.

Dynamics 365 Business Central offers powerful manufacturing capabilities designed to support a range of operational needs. One of the key decisions manufacturing companies must make is whether to use Assembly Orders or Production Orders. Each option serves different use cases and has unique strengths. Understanding the differences can have a direct impact on efficiency, scalability, and cost control.

Microsoft’s 2025 Release Wave 1 for Business Central brings major upgrades for manufacturers—boosting production control, costing accuracy, shop floor efficiency, and AI-powered analytics. If you're aiming for smoother workflows and better insights, this update is packed with tools to help streamline operations and drive smarter decisions.